стандартные фразы на английском

Ответ от ~ Sienna ~[гуру]
Telephone conversation vocabulary ►Making contact * Hello/Good morning/Good afternoon .. * This is John Brown speaking. * Could I speak to ...please? I\'d like to speak to ...please. * I\'m trying to contact ...►Giving more information • I\'m calling from Tokyo/Paris/New York/Sydney • I\'m calling on behalf of (Mr. X ...) ►Taking a call * X speaking * Can I help you? ►Asking for a name/information * Who\'s calling please? * Who\'s speaking? * Where are you calling from? * Are you sure you have the right number/name? ►Asking the caller to wait * Hold the line please * Could you hold on please * Just a moment please ►Connecting * Thank you for holding * The line\'s free now ...I\'ll put you through * I\'ll connect you now / I\'m connecting you now. ►Giving negative information * I\'m afraid the line\'s engaged. Could you call back later? * I\'m afraid he\'s in a meeting at the moment * I\'m sorry. He\'s out of the office today / He isn\'t in at the moment. * I\'m afraid we don\'t have a Mr/Mrs/Miss ...here * I\'m sorry. There\'s nobody here by that name. * Sorry. I think you\'ve dialled the wrong number. I\'m afraid you\'ve got the wrong number. ►Telephone problems * The line is very bad. Could you speak up please? * Could you repeat that please? * I\'m afraid I can\'t hear you. * Sorry. I didn\'t catch that. Could you say that again please? ►Leaving/taking a message * Can I leave/take a message? * Would you like to leave a message? * Could you give him/her a message? * Could you ask him/her to call me back? * Would you like him/her to call you back? * Could you tell him/her that I called? * Could you give me your name please? * Could you spell that please? * What\'s your number please?